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Premium materials and craftsmanship.
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Frequently Asked Questions (FAQ)
Products & Features
Orders & Shipping
Payments & Returns
Customer Support
Note:
Still have questions or uncertain about anything? Contact our support team.
—we’re here to help!
Products & Features
What scale are your displays?
All displays are designed for 1:64 scale cars, which fit brands like Hot Wheels, Tomica, Mini GT, Tarmac Works, and more.
Do your displays have lighting?
Many of our displays include integrated LED lighting powered by USB. Check individual product pages for lighting details.
Do they come assembled?
No, but they only require simple setup and can be assembled in less than 5 minutes.
Orders & Shipping
Where do you ship from?
Canada
Do you ship internationally?
Yes, we ship worldwide. Shipping rates and delivery times are automatically calculated at checkout.
How long does delivery take?
Typically:
Canada & USA: 5–10 business days
International: 10–20 business days
Tracking information will be emailed once your order ships.
Will I need to pay customs fees?
Depending on your country, customs duties or taxes may apply. These fees are determined by local regulations.
Payments & Returns
What payment methods do you accept?
We accept all major credit cards, PayPal, and Shop Pay and more. Payments are securely processed through Shopify.
Can I return a product?
Can I cancel or change my order?
You can cancel or update your order within 12 hours of purchase, as long as it hasn’t been shipped
Return Policy
Customer Support
How can I contact you?
You can reach our support team anytime at support@revinemodels.com.
Our hours are Monday to Friday, 8 a.m. – 5 p.m. (PST).
Where can I track my order?
Once shipped, you’ll receive an email with your tracking link. You can also view it in your Revine Models account.
